Why Isn't My Promo Code Working?Updated 5 days ago

Why Isn't My Promo Code Working?

Quick Answer

Only one discount can be applied per order. If your cart already has an automatic discount or items are marked down, a promo code may not be accepted. If you believe your code should work and it's not applying, contact us at [email protected] or call 1-888-877-3132.

One Discount Per Order

Our system only allows one discount per order. That means if there's already a promotion automatically applied to your cart—such as a site-wide sale, bundle deal, or special offer—you won't be able to stack an additional promo code on top of it.

Before troubleshooting, check your cart to see if a discount has already been applied.

Already on Sale?

Some products are already marked down with the discount reflected in the listed price. If you're shopping during a sale but didn't receive a specific promo code, double-check whether the items in your cart are showing a price-as-marked discount. In that case, no code is needed—the savings are already built in.

Check the Fine Print

Every promotion has terms. If you received a promo code via email, scroll to the footer for important details like valid dates, exclusions, or minimum purchase requirements. Common reasons a code might not work include:

• The promotion has expired
• The code doesn't apply to the items in your cart
• A minimum order value hasn't been met
• The code was already used (if single-use)

Still Having Trouble?

If you entered a valid, active promo code and it still didn't apply to your order, something may have gone wrong on our end. Reach out and we'll get it sorted.

• Email:[email protected]
• Phone: 1-888-877-3132
• Business Hours: Monday–Friday, 8 AM–5 PM EST