What If I Received the Wrong Product?Updated 16 days ago

What If I Received the Wrong Product?

Quick Answer

We apologize for the mix-up! If the sachets you received don't match what you ordered, please contact us at [email protected] or call 1-888-877-3132. Our team will work quickly to correct your order.

How to Report a Wrong Item

Mistakes happen, and when they do, we want to fix them. Here's how to let us know:

1. Double-check your order confirmation. Verify the product name and scent against what you received—sometimes packaging can look similar across fragrances.
2. Contact us. Email [email protected] or call 1-888-877-3132. Include your order number and let us know which product you received versus what you expected.
3. We'll make it right. A member of our customer service team will follow up and get the correct product on its way to you.

What to Have Ready

To help us resolve the issue quickly, please have the following handy when you reach out:

• Your order number
• The product you ordered
• The product you received
• A photo (optional, but helpful)

Purchased From Another Retailer?

We can only assist with orders placed directly through freshscents.com. If you purchased your sachets from another retailer and received the wrong item, please contact that store directly for assistance.

Contact Us

• Email: [email protected]
• Phone: 1-888-877-3132
• Business Hours: Monday–Friday, 8 AM–5 PM EST