If you're not satisfied with your order, you may return it within 30 days of the original ship date for a refund. Items must be in the same condition you received them, and return shipping is at your expense. If there's a defect or issue with your or

<section id="isPasted" style="box-sizing: border-box; max-width: 100%; color: rgb(141, 144, 145); font-family: Futura, &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><h2 id="isPasted"><span style="color: rgb(0, 0, 0);">What Is Fresh Scents&#xAE; Return Policy?</span></h2><h3 id="quick-answer"><span style="color: rgb(0, 0, 0);">Quick Answer</span></h3><p><span style="color: rgb(0, 0, 0);">If you&apos;re not satisfied with your order, you may return it within 30 days of the original ship date for a refund. Items must be in the same condition you received them, and return shipping is at your expense. If there&apos;s a defect or issue with your order, please contact our customer service team before initiating a return.</span></p><h3 id="before-you-return-is-something-wrong"><span style="color: rgb(0, 0, 0);">Before You Return: Is Something Wrong?</span></h3><p><span style="color: rgb(0, 0, 0);">If your order arrived damaged, you received the wrong product, or there&apos;s a quality issue with your sachets, please reach out to our customer service team first. We want to hear about it&#x2014;and we may be able to resolve the issue without requiring you to ship anything back.</span></p><ul><li style="color: rgb(0, 0, 0);"><strong>Email:&#xA0;</strong><a href="mailto:info@freshscents.com">info@freshscents.com</a></li><li style="color: rgb(0, 0, 0);"><strong>Phone:</strong> 1-888-877-3132</li></ul><h3 id="returns-for-products-you-didnt-love"><span style="color: rgb(0, 0, 0);">Returns for Products You Didn&apos;t Love</span></h3><p><span style="color: rgb(0, 0, 0);">We understand that ordering scented products online can be tricky&#x2014;you can&apos;t exactly smell them through the screen. If a fragrance simply wasn&apos;t for you, we get it. You may return your order for a refund under the following conditions:</span></p><ul><li style="color: rgb(0, 0, 0);">Items must be in the same condition you received them</li><li style="color: rgb(0, 0, 0);">Returns must be submitted within 30 days from the original ship date</li><li style="color: rgb(0, 0, 0);">Return shipping is at your expense</li></ul><h3 id="how-to-submit-a-return"><span style="color: rgb(0, 0, 0);">How to Submit a Return</span></h3><ol><li style="color: rgb(0, 0, 0);">Pack the items securely in their original condition.</li><li style="color: rgb(0, 0, 0);">Include a note with your name, order number, and reason for return.</li><li style="color: rgb(0, 0, 0);">Ship the package to:&#xA0;<strong>The Willowbrook Company</strong>Attn: Returns951 S. Pine StreetSpartanburg, SC 29302</li></ol><p><span style="color: rgb(0, 0, 0);">Once we receive your return, our customer service team will process your refund for the value of the items returned.</span></p><h3 id="non-returnable-items"><span style="color: rgb(0, 0, 0);">Non-Returnable Items</span></h3><p><span style="color: rgb(0, 0, 0);">Please note that products marked as &quot;Discontinued&quot; or &quot;Final Sale&quot; are non-returnable, non-refundable, and not eligible for exchanges. Holiday products must be returned within 30 days of shipping or by January 15th&#x2014;whichever comes first.</span></p><h3 id="questions-about-your-return"><span style="color: rgb(0, 0, 0);">Questions About Your Return?</span></h3><p><span style="color: rgb(0, 0, 0);">We&apos;re here to help. Reach out before shipping if you&apos;re unsure whether your situation qualifies or if you&apos;d like guidance on next steps.</span></p><ul><li style="color: rgb(0, 0, 0);"><strong>Email:&#xA0;</strong><a href="mailto:info@freshscents.com">info@freshscents.com</a></li><li style="color: rgb(0, 0, 0);"><strong>Phone:</strong> 1-888-877-3132</li><li style="color: rgb(0, 0, 0);"><strong>Business Hours:</strong> Monday&#x2013;Friday, 8 AM&#x2013;5 PM EST</li></ul></div></div></section><footer style="box-sizing: border-box; color: rgb(141, 144, 145); font-family: Futura, &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

What Is Fresh Scents® Return Policy?

We're sorry to hear something arrived less than perfect. Please take a photo of the damaged product and email it to info@freshscents.com or give us a call at 1-888-877-3132. Our team will review the issue and do our best to make it right. If your Fre

<h2 id="isPasted">What Should I Do If My Order Arrived Damaged?</h2><h3 id="quick-answer"><span style="color: rgb(0, 0, 0);">Quick Answer</span></h3><p>We&apos;re sorry to hear something arrived less than perfect. Please take a photo of the damaged product and email it to <a href="mailto:info@freshscents.com">info@freshscents.com</a> or give us a call at 1-888-877-3132. Our team will review the issue and do our best to make it right.</p><h3 id="how-to-report-a-damaged-order"><span style="color: rgb(0, 0, 0);">How to Report a Damaged Order</span></h3><p>If your Fresh Scents&#xAE; order arrived damaged, here&apos;s what to do:</p><ol><li><strong>Take a photo.</strong> Snap a clear picture of the damaged product and packaging. This helps us understand what happened and resolve the issue faster.</li><li><strong>Contact us.</strong> Email the photo to <a href="mailto:info@freshscents.com">info@freshscents.com</a> or call us at 1-888-877-3132. Include your order number and a brief description of the damage.</li><li><strong>We&apos;ll take it from there.</strong> Our customer service team will review your case and follow up with next steps.</li></ol><h3 id="what-to-expect"><span style="color: rgb(0, 0, 0);">What to Expect</span></h3><p>Every situation is different, so we review damaged order claims on a case-by-case basis. While we can&apos;t make guarantees, we genuinely care about your experience and will do our best to find a solution.</p><h3 id="purchased-from-another-retailer"><span style="color: rgb(0, 0, 0);">Purchased From Another Retailer?</span></h3><p>We can only assist with orders placed directly through freshscents.com. If you purchased your sachets from another retailer&#x2014;such as Walmart, Kirkland&apos;s, HomeGoods, Amazon, or an independent store&#x2014;please contact that retailer directly regarding damaged products. They&apos;ll be able to help you with returns or exchanges according to their policies.</p><h3 id="contact-us"><span style="color: rgb(0, 0, 0);">Contact Us</span></h3><ul><li><strong>Email:</strong><a href="mailto:info@freshscents.com">info@freshscents.com</a></li><li><strong>Phone:</strong> 1-888-877-3132</li><li><strong>Business Hours:</strong> Monday&#x2013;Friday, 8 AM&#x2013;5 PM EST</li></ul>

What Should I Do If My Order Arrived Damaged?

We apologize for the mix-up! If the sachets you received don't match what you ordered, please contact us at info@freshscents.com or call 1-888-877-3132. Our team will work quickly to correct your order. Mistakes happen, and when they do, we want to f

<h2 id="isPasted"><span style="color: rgb(0, 0, 0);">What If I Received the Wrong Product?</span></h2><h3 id="quick-answer"><span style="color: rgb(0, 0, 0);">Quick Answer</span></h3><p>We apologize for the mix-up! If the sachets you received don&apos;t match what you ordered, please contact us at <a href="mailto:info@freshscents.com">info@freshscents.com</a> or call 1-888-877-3132. Our team will work quickly to correct your order.</p><h3 id="how-to-report-a-wrong-item"><span style="color: rgb(0, 0, 0);">How to Report a Wrong Item</span></h3><p>Mistakes happen, and when they do, we want to fix them. Here&apos;s how to let us know:</p><ol><li><strong>Double-check your order confirmation.</strong> Verify the product name and scent against what you received&#x2014;sometimes packaging can look similar across fragrances.</li><li><strong>Contact us.</strong> Email <a href="mailto:info@freshscents.com">info@freshscents.com</a> or call 1-888-877-3132. Include your order number and let us know which product you received versus what you expected.</li><li><strong>We&apos;ll make it right.</strong> A member of our customer service team will follow up and get the correct product on its way to you.</li></ol><h3 id="what-to-have-ready"><span style="color: rgb(0, 0, 0);">What to Have Ready</span></h3><p>To help us resolve the issue quickly, please have the following handy when you reach out:</p><ul><li>Your order number</li><li>The product you ordered</li><li>The product you received</li><li>A photo (optional, but helpful)</li></ul><h3 id="purchased-from-another-retailer"><span style="color: rgb(0, 0, 0);">Purchased From Another Retailer?</span></h3><p>We can only assist with orders placed directly through freshscents.com. If you purchased your sachets from another retailer and received the wrong item, please contact that store directly for assistance.</p><h3 id="contact-us"><span style="color: rgb(0, 0, 0);">Contact Us</span></h3><ul><li><strong>Email:&#xA0;</strong><a href="mailto:info@freshscents.com">info@freshscents.com</a></li><li><strong>Phone:</strong> 1-888-877-3132</li><li><strong>Business Hours:</strong> Monday&#x2013;Friday, 8 AM&#x2013;5 PM EST</li></ul>

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