What Is Fresh Scents® Return Policy?Updated 15 days ago

What Is Fresh Scents® Return Policy?

Quick Answer

If you're not satisfied with your order, you may return it within 30 days of the original ship date for a refund. Items must be in the same condition you received them, and return shipping is at your expense. If there's a defect or issue with your order, please contact our customer service team before initiating a return.

Before You Return: Is Something Wrong?

If your order arrived damaged, you received the wrong product, or there's a quality issue with your sachets, please reach out to our customer service team first. We want to hear about it—and we may be able to resolve the issue without requiring you to ship anything back.

• Email: [email protected]
• Phone: 1-888-877-3132

Returns for Products You Didn't Love

We understand that ordering scented products online can be tricky—you can't exactly smell them through the screen. If a fragrance simply wasn't for you, we get it. You may return your order for a refund under the following conditions:

• Items must be in the same condition you received them
• Returns must be submitted within 30 days from the original ship date
• Return shipping is at your expense

How to Submit a Return

1. Pack the items securely in their original condition.
2. Include a note with your name, order number, and reason for return.
3. Ship the package to: The Willowbrook CompanyAttn: Returns951 S. Pine StreetSpartanburg, SC 29302

Once we receive your return, our customer service team will process your refund for the value of the items returned.

Non-Returnable Items

Please note that products marked as "Discontinued" or "Final Sale" are non-returnable, non-refundable, and not eligible for exchanges. Holiday products must be returned within 30 days of shipping or by January 15th—whichever comes first.

Questions About Your Return?

We're here to help. Reach out before shipping if you're unsure whether your situation qualifies or if you'd like guidance on next steps.

• Email: [email protected]
• Phone: 1-888-877-3132
• Business Hours: Monday–Friday, 8 AM–5 PM EST