What Should I Do If My Order Arrived Damaged?Updated 16 days ago

What Should I Do If My Order Arrived Damaged?

Quick Answer

We're sorry to hear something arrived less than perfect. Please take a photo of the damaged product and email it to [email protected] or give us a call at 1-888-877-3132. Our team will review the issue and do our best to make it right.

How to Report a Damaged Order

If your Fresh Scents® order arrived damaged, here's what to do:

1. Take a photo. Snap a clear picture of the damaged product and packaging. This helps us understand what happened and resolve the issue faster.
2. Contact us. Email the photo to [email protected] or call us at 1-888-877-3132. Include your order number and a brief description of the damage.
3. We'll take it from there. Our customer service team will review your case and follow up with next steps.

What to Expect

Every situation is different, so we review damaged order claims on a case-by-case basis. While we can't make guarantees, we genuinely care about your experience and will do our best to find a solution.

Purchased From Another Retailer?

We can only assist with orders placed directly through freshscents.com. If you purchased your sachets from another retailer—such as Walmart, Kirkland's, HomeGoods, Amazon, or an independent store—please contact that retailer directly regarding damaged products. They'll be able to help you with returns or exchanges according to their policies.

Contact Us

• Email:[email protected]
• Phone: 1-888-877-3132
• Business Hours: Monday–Friday, 8 AM–5 PM EST