If you can't find a fragrance on our site, there are a few possible reasons: it may have been discontinued, it could be a seasonal scent that's no longer available, or it might only be carried by certain retailers. We discontinue fragrances twice a y

<h2 id="isPasted"><span style="color: rgb(0, 0, 0);">Why Can&apos;t I Find My Favorite Scent?</span></h2><h3 id="quick-answer"><span style="color: rgb(0, 0, 0);">Quick Answer</span></h3><p><span style="color: rgb(0, 0, 0);">If you can&apos;t find a fragrance on our site, there are a few possible reasons: it may have been discontinued, it could be a seasonal scent that&apos;s no longer available, or it might only be carried by certain retailers. We discontinue fragrances twice a year&#x2014;in May and December&#x2014;and holiday scents are only available from June 15th through December 15th.</span></p><h3 id="were-always-evolving"><span style="color: rgb(0, 0, 0);">We&apos;re Always Evolving</span></h3><p><span style="color: rgb(0, 0, 0);">At Fresh Scents&#xAE;, we&apos;re constantly developing new fragrances to keep things fresh (pun intended). To make space for new scents, we retire others twice a year. It&apos;s always bittersweet to say goodbye to fan favorites, but it&apos;s also what allows us to keep bringing you something new to love.</span></p><p><span style="color: rgb(0, 0, 0);">If you&apos;ve been searching for a specific fragrance and can&apos;t find it on our website, chances are it&apos;s been discontinued.</span></p><h3 id="not-all-scents-are-available-everywhere"><span style="color: rgb(0, 0, 0);">Not All Scents Are Available Everywhere</span></h3><p><span style="color: rgb(0, 0, 0);">Here&apos;s something that surprises a lot of customers: the fragrances we offer on freshscents.com aren&apos;t always the same as what you&apos;ll find at our retail partners like Walmart, Kirkland&apos;s, At Home, Buc-ee&apos;s, and others.</span></p><p><span style="color: rgb(0, 0, 0);">While there&apos;s plenty of overlap, each retailer carries their own assortment. Occasionally, a retailer may stock a fragrance or design from our catalog that we don&apos;t currently offer on our website&#x2014;or vice versa. So if you spotted something in-store and can&apos;t find it online, that may be why.</span></p><p><span style="color: rgb(0, 0, 0);">If you&apos;re trying to track down a specific scent and aren&apos;t sure where to find it, reach out to our customer service team. We&apos;re happy to help you identify where a fragrance is sold or suggest a similar option from our current lineup.</span></p><h3 id="about-seasonal--holiday-scents"><span style="color: rgb(0, 0, 0);">About Seasonal &amp; Holiday Scents</span></h3><p><span style="color: rgb(0, 0, 0);">Our holiday fragrances&#x2014;think cozy, festive, and everything that smells like the season&#x2014;are only available from June 15th through December 15th. Once the holiday window closes, these scents go back in the vault until the following year.</span></p><p><span style="color: rgb(0, 0, 0);">We know it&apos;s hard when you fall in love with a holiday scent and want to stock up in February. Unfortunately, once the season ends, those products are no longer available for purchase.</span></p><h3 id="discontinued--final-sale-policy"><span style="color: rgb(0, 0, 0);">Discontinued &amp; Final Sale Policy</span></h3><p><span style="color: rgb(0, 0, 0);">Any products marked as &quot;Discontinued&quot; or &quot;Final Sale&quot; are non-returnable, non-refundable, and not eligible for exchanges. These items are deeply discounted to help them find a good home before they&apos;re gone for good.</span></p><h3 id="holiday-product-returns"><span style="color: rgb(0, 0, 0);">Holiday Product Returns</span></h3><p><span style="color: rgb(0, 0, 0);">Returns or refund requests on holiday products must be made within 30 days of shipping or by January 15th&#x2014;whichever comes first. After that date, holiday purchases are considered final.</span></p><h3 id="the-silver-lining"><span style="color: rgb(0, 0, 0);">The Silver Lining</span></h3><p><span style="color: rgb(0, 0, 0);">We&apos;re enormously proud of the fragrances we offer, and we hope you&apos;ll give our new scents a chance to become your next favorite. Who knows&#x2014;you might find something you love even more.</span></p><h3 id="isPasted"><span style="color: rgb(0, 0, 0);">Still Have Questions?</span></h3><p><span style="color: rgb(0, 0, 0);">Reach out to our team at </span><span style="color: rgb(41, 105, 176);"><a href="mailto:info@freshscents.com">info@freshscents.com</a></span><span style="color: rgb(0, 0, 0);"> or call 1-888-877-3132&#x2014;we&apos;re always happy to help you track down a scent or find something new.</span></p>

Why Can't I Find My Favorite Scent?

If you purchased Fresh Scents® from a retailer other than freshscents.com, please contact that retailer directly for returns or refunds. If you're unable to return to the original place of purchase, our customer service team may be able to help. Fres

<section id="isPasted" style="box-sizing: border-box; max-width: 100%; color: rgb(141, 144, 145); font-family: Futura, &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><h2 id="isPasted"><span style="color: rgb(0, 0, 0);">How Do I Return a Product Purchased From Another Retailer?</span></h2><h3 id="quick-answer"><span style="color: rgb(0, 0, 0);">Quick Answer</span></h3><p><span style="color: rgb(0, 0, 0);">If you purchased Fresh Scents&#xAE; from a retailer other than freshscents.com, please contact that retailer directly for returns or refunds. If you&apos;re unable to return to the original place of purchase, our customer service team <em>may</em> be able to help.</span></p><h3 id="purchased-in-store-or-from-another-website"><span style="color: rgb(0, 0, 0);">Purchased In-Store or From Another Website?</span></h3><p><span style="color: rgb(0, 0, 0);">Fresh Scents&#xAE; sachets are sold at retailers nationwide, including Walmart, Kirkland&apos;s, At Home, HomeGoods, Dollar General, Buc-ee&apos;s, Amazon, and many independent stores. We love that our products are so widely available&#x2014;but it does mean we can&apos;t process returns for items purchased somewhere other than our own website.</span></p><p><span style="color: rgb(0, 0, 0);">If you need to return or exchange a product bought from one of these retailers, you&apos;ll need to follow that store&apos;s return policy. Most major retailers accept returns with a receipt within their standard return window.</span></p><h3 id="what-if-i-cant-return-it-to-the-retailer"><span style="color: rgb(0, 0, 0);">What If I Can&apos;t Return It to the Retailer?</span></h3><p><span style="color: rgb(0, 0, 0);">We understand that&apos;s not always possible. Maybe it was a gift and you don&apos;t know where it came from. Maybe the store is too far away or no longer accepts the return.</span></p><p><span style="color: rgb(0, 0, 0);">If you&apos;re stuck, reach out to us. While we can&apos;t guarantee a resolution for purchases made elsewhere, our customer service team is happy to see what we can do to help.</span></p><h3 id="contact-us"><span style="color: rgb(0, 0, 0);">Contact Us</span></h3><ul><li style="color: rgb(0, 0, 0);"><strong>Email:&#xA0;</strong><a href="mailto:info@freshscents.com">info@freshscents.com</a></li><li style="color: rgb(0, 0, 0);"><strong>Phone:</strong> 1-888-877-3132</li><li style="color: rgb(0, 0, 0);"><strong>Business Hours:</strong> Monday&#x2013;Friday, 8 AM&#x2013;5 PM EST</li></ul></div></div></section><footer style="box-sizing: border-box; color: rgb(141, 144, 145); font-family: Futura, &quot;Century Gothic&quot;, AppleGothic, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

How Do I Return a Product Purchased From Another Retailer?

Yes! If you're looking to buy larger quantities for personal use, events, or gifts, you can order directly on our website. If you're interested in wholesale or becoming a retail partner, we'd love to hear from you—reach out to our team to get started

<h2 id="isPasted">Can I Order Fresh Scents&#xAE; in Bulk?</h2><h3 id="quick-answer">Quick Answer</h3><p>Yes! If you&apos;re looking to buy larger quantities for personal use, events, or gifts, you can order directly on our website. If you&apos;re interested in wholesale or becoming a retail partner, we&apos;d love to hear from you&#x2014;reach out to our team to get started.</p><h3 id="bulk-orders-for-personal-use-gifts--events"><span style="color: rgb(0, 0, 0);">Bulk Orders for Personal Use, Gifts &amp; Events</span></h3><p>Fresh Scents&#xAE; sachets make thoughtful, affordable gifts that people actually use. Their beautiful hand-painted designs and long-lasting fragrance make them perfect for:</p><ul><li>Corporate gifts and client appreciation</li><li>Wedding and bridal shower favors</li><li>Baby shower gifts</li><li>Holiday gift bags</li><li>Real estate closing gifts</li><li>Hotel and hospitality welcome packages</li></ul><p>For these types of orders, you can shop directly on <a href="http://www.freshscents.com">freshscents.com</a>. However, we recommend reaching out to us before placing a large order&#x2014;we may be able to offer a promo code, and we can check inventory and plan ahead to make sure everything goes smoothly.</p><h3 id="interested-in-wholesale-or-becoming-a-retailer"><span style="color: rgb(0, 0, 0);">Interested in Wholesale or Becoming a Retailer?</span></h3><p>If you&apos;re looking to carry Fresh Scents&#xAE; in your store or distribute our products, we&apos;d love to learn more about your business.&#xA0;</p><h3 id="independent-retailers"><span style="color: rgb(0, 0, 0);">Independent Retailers</span></h3><p>For independent retailers seeking the charm of bespoke scents, Fresh Scents&#xAE; offers made-in-America fragrances at an affordable price point. Our hand-painted designs and long-lasting sachets are a proven favorite with customers looking for unique, giftable home fragrance. You can shop us on <a href="https://thewillowbrookcompany.faire.com">Faire</a> or through our rep group, <a href="https://www.onecoast.com/Brands/">OneCoast</a>.&#xA0;</p><h3 id="retail-buyers"><span style="color: rgb(0, 0, 0);">Retail Buyers</span></h3><p>For large retail buyers, our scalable solutions ensure consistent, high-quality sachets with a proven record of performance. We&apos;re proud to partner with retailers like Walmart, Kirkland&apos;s, At Home, HomeGoods, Dollar General, and more. Please contact our inside sales team <a href="mailto:salesteam@freshscents.com">here</a>, or visit our <a href="https://freshscents.com/pages/buyer-guide">Buyer Portal</a>.&#xA0;</p><h3 id="international-sales"><span style="color: rgb(0, 0, 0);">International Sales</span></h3><p>Interested in selling Fresh Scents&#xAE; internationally? We work with distributors in over 20 countries and are always open to new partnerships. Please reach out to our designated team to discuss opportunities.</p><h3 id="isPasted"><span style="color: rgb(0, 0, 0);">Let&apos;s Talk</span></h3><p>Whether you&apos;re planning a big personal order or exploring a wholesale partnership, we&apos;re here to help.</p><ul><li><strong>Email:</strong><a href="mailto:info@freshscents.com">info@freshscents.com</a></li><li><strong>Phone:</strong> 1-888-877-3132</li><li><strong>Business Hours:</strong> Monday&#x2013;Friday, 8 AM&#x2013;5 PM EST</li></ul><p><br></p>

Can I Order Fresh Scents® in Bulk?

We accept Visa, MasterCard, American Express, Discover, Shop Pay, PayPal, and Google Pay. We want checkout to be as easy as possible. Whether you prefer to pay with a credit card, debit card, or digital wallet, we've got you covered. All transactions

<h2 id="isPasted"><span style="color: rgb(0, 0, 0);">What Payment Methods Does Fresh Scents&#xAE; Accept?</span></h2><h3 id="quick-answer"><span style="color: rgb(0, 0, 0);">Quick Answer</span></h3><p>We accept Visa, MasterCard, American Express, Discover, Shop Pay, PayPal, and Google Pay.</p><h3 id="flexible-ways-to-pay"><span style="color: rgb(0, 0, 0);">Flexible Ways to Pay</span></h3><p>We want checkout to be as easy as possible. Whether you prefer to pay with a credit card, debit card, or digital wallet, we&apos;ve got you covered.</p><h3 id="accepted-payment-methods"><span style="color: rgb(0, 0, 0);">Accepted Payment Methods:</span></h3><ul><li>Visa</li><li>MasterCard</li><li>American Express</li><li>Discover</li><li>Shop Pay</li><li>PayPal</li><li>Google Pay</li></ul><p>All transactions are processed securely through our website.</p><h3 id="questions-about-payment"><span style="color: rgb(0, 0, 0);">Questions About Payment?</span></h3><p>If you&apos;re experiencing issues with payment or have questions about a charge, reach out to our customer service team.</p><ul><li><strong>Email:</strong><a href="mailto:info@freshscents.com">info@freshscents.com</a></li><li><strong>Phone:</strong> 1-888-877-3132</li><li><strong>Business Hours:</strong> Monday&#x2013;Friday, 8 AM&#x2013;5 PM EST</li></ul>

What Payment Methods Does Fresh Scents® Accept?

Monday-Thursday 8 am - 6 pm EST, Fridays 8 am  - 5 pm EST

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