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Returns and Refunds

Damaged Items

Oh No! We want to make it right!. Please take a photo of the damaged product and email it to our Customer Service Team at [email protected], or give us a call at 1-888-877-3132

Return Policy

We understand that ordering scented sachets online can be difficult as you cannot smell the fragrance beforehand. If your order is in the same condition you received and within 30 days from the original ship date; you may return your order for a refu

Discontinued and Seasonal Items

At The Willowbrook Company, we strive to bring you new fragrances on a consistent basis. As a result, we discontinue fragrances twice a year in May and December. If you are looking for a fragrance or product that you can't find, chances are it has be

Promo Code issues

Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a promo code to that order. If you typed in the promo code for a val

Purchased from another Retailer?

Did you purchase one of our sachets from an independent retailer or online marketplace? For a return or refund not purchased on our website, please speak with the retailer where you purchased the items. If it was a gift or you are unable to return it

Quality Concerns

As the creators of the scented sachet, we actually take great pride in producing the highest quality scented sachets on the market. We’re always looking for feedback about our sachet performance, so please let us know if your product experience wasn’

Wrong Product received

Please accept our apologies! If the sachets you received do not match what you ordered, please give us a call at 1-888-877-3132 or email [email protected] to let us know about the issue. One of our Customer Service Team Members will be more than h

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